Shipping and Delivery Policy
Thank you for shopping with us! We strive to ensure that your cloth diapers and inserts reach you quickly and in perfect condition. Below, you’ll find the details of our shipping and delivery policy:
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Shipping Rates
- Free Shipping: Orders of $100 or more (before taxes and discounts) qualify for free standard shipping within Canada.
- Orders Under $100: A flat-rate shipping fee will be applied at checkout. The exact fee will depend on your location and the shipping method chosen.
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Order Processing
- All orders are processed within 24 hours of being placed (excluding weekends and holidays).
- Orders placed after business hours or on weekends/holidays will be processed the next business day.
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Shipping Times
- Standard Shipping: Delivery typically takes 2-7 business days within Canada, depending on your location.
- Expedited Shipping: If available and selected at checkout, expedited shipping options will reduce delivery times. Additional charges apply.
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Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
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Shipping Restrictions
- We currently only ship within Canada. International shipping options are not available at this time.
- Certain remote locations may experience slightly longer delivery times.
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Damaged or Missing Packages
- If your package arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date. We’ll work to resolve the issue promptly.
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Additional Information
- Ensure your shipping address is entered correctly at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
- If you need to make changes to your order or shipping information, please contact us as soon as possible.
We’re committed to making your shopping experience smooth and stress-free. If you have any questions about our shipping policy, feel free to reach out to us!